Shipping & delivery

Last updated: 2024-04-14

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us *.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products. We've tried to simplify our shipping options as much as possible, so it's just 1 of them at the moment: 

Free Standard Shipping

Shipping Time: 2 - 6 Business Days

Please note that the processing times listed on our website are specific to each product and are in addition to the shipping times.

We offer FREE Standard shipping on all orders (including clearance items, custom quotes and special discounts).

More info

We ship via FedEx or UPS in the 48 Contiguous United States (Alaska, Hawaii, and Puerto Rico do not apply).

There will be additional charges for rush delivery or motor freight. Rush or expedited shipping charges are non-refundable.

All times and dates given for delivery of the products are given in good faith but are estimates only.

Once your order is sent, you will receive an email with your tracking information within 24h at your email.

DO YOU DELIVER INTERNATIONALLY?

We do not offer international shipping.

ARE THERE OTHER SHIPPING RESTRICTIONS?

We do not ship to Post Office Boxes, APO and FPO Addresses.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy: https://chandelierdeluxe.com/pages/refund-and-return-policy.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:

Phone: 866-666-4211
Email: sales@chandelierdeluxe.com
Online contact form: https://chandelierdeluxe.com/pages/contact

* This Shipping & Delivery Policy is part of our Terms of Use ("Terms") and should be therefore read alongside our main Terms: https://chandelierdeluxe.com/pages/terms-of-use/.